Summer 2005 News

Book Corner: Editor's Pick
First, Break All the Rules: What the World's Greatest Managers Do Differently by Marcus Buckingham and Curt Coffman
Review by Sharron Cook

This book is based on the authors' observations from more than 80,000 interviews of managers, employees, and stakeholders conducted by Gallup during the past 25 years. It starts with the basics by analyzing how to measure a company's success via 12 specific questions. I found these questions to be very insightful and have already implemented new office procedures, as well as changing the way I interact with the my direct reports in order to get a better outcome on these questions. In addition, I've thought of many ways to utilize these questions outside of my office to help improve or evaluate other organizations in which I am a part of, such as, family, church, volunteer organizations, etc. Another gold nugget I found in the book was how to hire people for talent instead of skills and knowledge. Trust me when I say that I've hired people for skills and knowledge only to find that it was a complete disaster because they didn't have the talent to do the job. The authors stress that good managers spend more time with their best performers than with their less productive counterparts, that they fit people into the right roles, that they focus on strength rather than weakness, and that they clearly define the right results as opposed to the right steps. Buckingham and Coffman also illustrate ways to promote and compensate people for honing their valuable talents instead of seeking new tasks that will take them up the company ladder. This book is full of great tools for either an experienced manager or a person preparing to be a manager. While it isn't a suspense thriller, it is a page-turner because of all the golden nuggets you pick up along the way.

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